Deal2Invoice for inFakt: Terms of Service

Version 1.0, effective 1 October 2026.

1. Who we are

1.1. Deal2Invoice for inFakt (the App) is provided by Vinit Kumbharkar, ul. Złota 75A/7, 00-819 Warszawa, Poland, NIP 5273188850, trading as The Integration Desk (we, us).

1.2. Contact: support@deal2invoice.com.

1.3. The App is an independent product. It is not made, endorsed or supported by Pipedrive or by inFakt. "Pipedrive" and "inFakt" are trademarks of their owners.

2. Definitions

• Customer: the business that installs the App in its Pipedrive company account.
• User: a person in the Customer's Pipedrive account who authorizes or uses the App.
• Draft: an invoice draft the App creates in the Customer's inFakt account.
• Subscription: the paid plan described in section 6.

3. Who may use the App

3.1. The App is only for businesses and is not offered to consumers. By installing it, the Customer confirms that it uses the App for its business activity.

3.2. The person who accepts these Terms confirms that they are authorized to do so for the Customer.

3.3. If the Customer is a natural person running a business, and the law gives them consumer protections for a contract without a professional character for them (in Poland: art. 385⁵ of the Civil Code and art. 7aa of the Consumer Rights Act), nothing in these Terms limits those protections.

4. What the App does

4.1. The App reads a Pipedrive deal (products, organization, contact) and shows a preview of the invoice. When a User confirms the preview, the App creates a Draft in inFakt.

4.2. The App does not issue invoices and does not send anything to KSeF. The Customer reviews, completes and issues each invoice in inFakt, and is responsible for its content, including tax rates, the NIP and the totals. The App's checks (NIP format, VAT, totals) are aids, not a guarantee that an invoice is correct.

4.3. After it creates a Draft, the App keeps the deal up to date. It writes the invoice number, status and KSeF status to three deal fields named "Faktura – numer", "Faktura – status" and "Faktura – KSeF". It uses existing fields with those names, or creates them in the Customer's Pipedrive if they don't exist. It also adds a note to the deal when the invoice is created and when its status changes.

4.4. Technical requirements:

• a Pipedrive account with permission to install apps;
• an inFakt account whose plan includes API access, and an inFakt API key with the permissions the App's settings name;
• a current web browser.

5. Accounts and access

5.1. Users sign in with Pipedrive (OAuth). We never ask for Pipedrive passwords.

5.2. The Customer connects inFakt with an API key. We store it encrypted and use it only to provide the App. The Customer can disconnect at any time, which deletes the key.

5.3. The Customer must keep its Pipedrive and inFakt accounts secure, and must tell us without delay about any unauthorized use it becomes aware of.

6. Free drafts, subscription and payment

6.1. Each Pipedrive company can create 5 Drafts for free. This allowance is for the lifetime of the company account and does not reset when the App is removed and installed again.

6.2. After that, the Customer needs a Subscription: 29 PLN net per month or 290 PLN net per year, for one Pipedrive company, plus VAT where applicable.

6.3. A Subscription includes unlimited Drafts under fair use. Fair use means the volume a business normally creates from its own deals. We may contact the Customer, and as a last resort limit the rate of Drafts, if usage is automated, abusive, or threatens the service for other customers.

6.4. Paddle sells the Subscription as our merchant of record. The Paddle entity that sells depends on the Customer's location and is named in Paddle's buyer terms: Paddle.com Market Ltd for customers outside the US and Canada. Paddle takes payment, issues the invoice and handles VAT, refund requests and chargebacks under those terms.

6.5. Where these Terms promise a refund, we instruct Paddle to issue it to the original payment method.

6.6. The Customer can manage or cancel the Subscription from the App's settings.

6.7. A Subscription renews automatically at the end of each period until it is cancelled. After cancellation it stays active until the end of the paid period.

6.8. If the App is removed from the Customer's Pipedrive account (the last User uninstalls it), we cancel the Subscription at the end of the paid period.

6.9. We may change prices for future periods. We will give at least 30 days' notice by email or in the App. A change takes effect at the next renewal after the notice period.

7. Acceptable use

The Customer and its Users must not:

• use the App against the law or to create false invoices;
• try to access other customers' data, or probe, overload or reverse-engineer the App;
• resell the App or share access with other companies.

8. Customer data

8.1. The data the App processes on the Customer's behalf remains the Customer's. This covers data from Pipedrive and inFakt, and the Drafts. We process it only to provide the App, as set out in Annex 1 (Data Processing Agreement), which forms part of these Terms.

8.2. When the last User removes the App, we delete the Customer's operational data (connection, settings, invoices, audit log and queued updates) as described in Annex 1. The exceptions are described in the Privacy Policy:

• billing records;
• backups until they expire;
• server logs until they expire;
• support correspondence.

9. Availability and changes to the App

9.1. We aim for the App to be available at all times, but we do not guarantee uninterrupted service. Pipedrive's and inFakt's own availability and APIs are outside our control.

9.2. We may improve and change the App. If a change removes a core function (creating Drafts from deals), a Customer with a Subscription may cancel. We will then refund a part of the fee proportional to the unused part of the current period.

10. Liability

10.1. We are not liable for:

• the content of invoices the Customer issues;
• tax or accounting consequences of those invoices;
• the unavailability or changes of Pipedrive, inFakt or Paddle.

10.2. Our total liability to a Customer is limited to the net amount (excluding taxes, less refunds) paid for that Customer's Subscription in the 12 months before the event that caused the damage. We are not liable for lost profits.

10.3. These limits do not apply to damage caused intentionally, or where the law does not allow liability to be limited.

11. Complaints

11.1. Complaints about the App can be sent to support@deal2invoice.com. Please include the Pipedrive company domain and a description of the problem.

11.2. We reply within 14 days.

11.3. Complaints about payments and invoices for the Subscription are handled by Paddle.

12. Term and termination

12.1. The Customer accepts these Terms, including Annex 1, in the App's settings before connecting inFakt. The Terms can be read and downloaded there. We record which version was accepted, when, and by which User.

12.2. The agreement ends when the last User removes the App.

12.3. We may suspend or terminate access, with notice where possible, if the Customer seriously breaches these Terms. If we terminate without such a breach, we refund a part of the fee proportional to the unused part of the paid period.

13. Changes to these Terms

We may change these Terms for legal, technical or business reasons. We will announce changes at least 14 days before they take effect, by email or in the App, and ask for the new version to be accepted in the App. A Customer that does not accept them may remove the App before that date.

14. Law and courts

14.1. These Terms are governed by Polish law.

14.2. Disputes will be resolved by the court competent for our permanent place of business.

14.3. These Terms are published in English and Polish. The English version is binding, and the Polish version is a translation for convenience, unless the law requires the Polish version to prevail.

Annex 1: Data Processing Agreement

1. Roles

1.1. The Customer is the controller, and we are the processor, of personal data the App processes on the Customer's behalf (art. 28 GDPR).

2. Subject, duration, nature and purpose

2.1. Subject and purpose: creating invoice Drafts in inFakt from Pipedrive deals, showing their status, and writing results back to Pipedrive, as instructed by the Customer through the App.

2.2. Duration: for as long as the App is installed, and until deletion under section 9.

2.3. Nature: reading, storing, transmitting and deleting.

3. Data and data subjects

3.1. Data subjects:

• the Customer's buyers who are natural persons (e.g. sole traders);
• the Customer's contact persons;
• the Customer's Users.

3.2. Personal data:

• buyer name, address and NIP;
• contact email;
• invoice lines and amounts;
• Pipedrive user IDs and language settings;
• records of actions in the App (audit log).

3.3. No special categories of data are intended to be processed.

4. Instructions

4.1. We process personal data only on the Customer's documented instructions. These Terms and the Customer's use of the App's functions are those instructions.

4.2. If we believe an instruction breaks data protection law, we will tell the Customer.

5. Confidentiality and security

5.1. Everyone who processes the data for us is bound to confidentiality.

5.2. Our security measures include:

• data hosted in the EU;
• encryption in transit (TLS);
• encryption of stored credentials (API keys and OAuth tokens);
• every request from the App's screens in Pipedrive verified with a signed Pipedrive token;
• Pipedrive's installation and removal callbacks authenticated with our app credentials;
• access limited to the Customer's own company;
• rate limits;
• server logs without IP addresses, credentials or invoice contents;
• regular encrypted backups.

6. Subprocessors

6.1. The Customer generally authorizes the subprocessors listed below.

6.2. We will announce new subprocessors at least 14 days in advance. The Customer may object and, if we cannot resolve the objection, remove the App.

6.3. Paddle handles subscription payments. We do not send it the Customer's deal or invoice data, or any other personal data covered by this Annex, so it is not a subprocessor. What Paddle receives from buyers at checkout is covered by Paddle's own terms and privacy policy.

6.4. We bind every subprocessor to data protection obligations equivalent to these.

6.5. Pipedrive and inFakt are the Customer's own service providers. Data flows to and from them on the Customer's instruction, so they are not our subprocessors.

7. Assistance

We help the Customer, as far as we reasonably can, to answer data subjects' requests and to meet its obligations under art. 32–36 GDPR.

8. Personal data breaches

We notify the Customer without undue delay, and no later than 48 hours, after becoming aware of a personal data breach affecting its data. The notice includes the information we have under art. 33(3) GDPR.

9. Deletion

9.1. Before removing the App, the Customer can ask us by email for an export of its data (invoices and audit log). We provide it in a machine-readable format (JSON) within 14 days. Removing the App deletes the data at once, even if an export request is still open. A Customer that wants an export should therefore wait until it has received it before removing the App. We point this out when confirming an export request.

9.2. Removing the App (by its last User) is the Customer's instruction to delete. We then delete all personal data processed on the Customer's behalf from the live system at once.

9.3. If we end the agreement ourselves, we give the Customer 14 days to request an export before deleting.

9.4. Deleted data disappears from backups within 30 days.

9.5. Drafts already created in inFakt, and data written to Pipedrive, remain in those accounts under the Customer's control.

10. Audits

10.1. We make available the information needed to demonstrate compliance with art. 28 GDPR.

10.2. We allow and contribute to audits, including inspections, by the Customer or an auditor it appoints. Normally this is with 30 days' notice and once a year. Audits may be more frequent or at shorter notice:

• when a supervisory authority requires it;
• after a personal data breach;
• when the Customer has reasonable grounds to suspect that this Annex is not being complied with.

10.3. Each party bears its own costs of an audit.

11. Transfers

We store and process personal data processed on the Customer's behalf in the European Economic Area. If a subprocessor outside it is ever added (section 6), the list will name it and the safeguard used under art. 44–49 GDPR, such as an adequacy decision or standard contractual clauses.